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CODE OF ETHICS
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Offer customers a price estimate for work to be performed.
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Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
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Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
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Make every effort to keep the customer informed about appointments and completion deadlines.
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Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
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Provide and honor manufacturer warranties.
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Exercise reasonable care for the customer's property while it is being serviced.
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Make every effort to fix the customer's vehicle right the "first time".
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Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.
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